Are our Terpenes derived from cannabis?
No, our Terpsenes do not derive from cannabis. They are high grade food Terpenes engineered to match the flavor profiles of your favorite strains of cannabis.
Do Supreme Terpenes have any food certificates of any kind?
All of our Supreme Terpenes products comply completely with the European regulations, as well as the US FDA regulations and are made from the highest Food Grades. We strive for Supreme Terpenes to be a product for everyone. We also try our best to take into account each individuals wishes when producing Supreme Terpenes.
What are your Terpenes made of?
Due to Supreme Terpenes having such a vast variety of Terpenes on hand, we have a selection of choices with regards to what you would like in your Terpene. Our ingredients include a variety of food grade terpenes are used to match the flavour profiles of each strain. Some of our terpenes may include Limonene, Myrcene, Caryophyllene, Linalool, Pinene, Terpineol etc.
Do Supreme Terpenes contain any nicotine or any other psychoactive substance?
No. Our Supreme Terpenes are made to the highest of organic and natural standards and does not in any way shape or form contain nicotine or any other psychoactive substances and is completely legal for human consumption.
I can't login to my account, what do I do?
The first suggestion would be for you to delete your browser cookies and cache. We find that this resolves 99% of login problems instantly. If you’re still having problems, please email or call us for our assistance and we will look into this further.
I forgot my password. What can I do?
If you have forgotten your password and need to retrieve it, simply click on the ‘Forgot Password?’ link on the login page. This will display a page with a box in which you need to enter the email address you registered your account with. Once this is done, click on the Forgot Password button and an email containing your new password and an activation link will be sent to you. When you receive this email, click on the activation link to activate your new password. You can then log back into your account and change your password to something more memorable by looking in the ‘Change your account details’ section of your account
Can I change my personal details?
You can change some of your account details at any time. To do so, log in to your account and click on ‘Change account details’. Here you can specify a new email address, change name, country details and account details such as your password. If you do not want to be included on Supreme Terpenes Mailing List, you can remove yourself from the subscribtion list at the bottom of each newsletter.
Do you have a retail store?
We distribute our Supreme Terpenes products solely on our online store. We choose for online retailing since we are serving customers worldwide. another reason is to keep the pricepoint affordable so we make sure you will never overpay for the Terps you choose to use.
Do you offer wholesale pricing for bulk quantities?
Yes. For any wholesale inquiries you can contact us via www.editwholesale.com and we will be happy to supply you with any further needs you may have. We do have a lot of interesting products to offer so definitely worth taking a look.
What are Terpenes?
Terpenes are types of molecules in plants that create their unique smells and effects.
Although there are over 30,000 different variants of Terpenes, there are 9 most commonly used Terpenes that cover a whole range of benefits. For instance, Myrcene is known to be a fantastic anti-inflammatory Terpenes, Limonene is a favourite of many Terpenes users and is commonly used for mental focus and attention.
What is the difference between 'Cannabis Terpenes' and 'Profiles of Cannabis Terpenes'?
‘Cannabis Terpenes’ are the molecules commonly found in cannabis plants. Extracting these molecules directly from a cannabis plant can be dangerous as they are often dragged and can lead to toxic and contaminated substances that may be harmful to you. ‘Cannabis Terpene Profiles’ are reconstructed Cannabis Terpenes based on terpenes from various other natural plants. By mapping out the exact molecules in these plants, we are easily able to identify harmful substances and eradicate them immediately as to ensure the safety of our clients. These Terpenes are always purified to perfection, making sure that you, our client, is always in the safest of hands with no amount of risk to your health.
Are Terpenes safe to ingest?
Once diluted, then yes, Terpenes are safe to use, but only if done properly.
It’s important to note that you should not do the following with Terpenes:
- Inhale Unmixed pure flavoring
- Hold near eyes
- Do not use if you are pregnant
Do note, while we take great care in assuring the best quality, no one has been able to safety test these types of products for long term use at this moment in time. So, please consult with a physician before using this product.
How do Terpenes work?
The smells of Terpenes are very strong and pungent, so only a little drop is required to create a very strong smell or taste.
How can Terpenes be used?
Terps have a wide range of uses. They are often used in foods or perfumes, but also aromatherapy.
Terpenes in general are used the most in the perfume and food industries. These compounds are produced in such a way that help the human nose perceive these smells and In addition to that, because smell plays such an important role in taste, they are often used a lot in foods as well.
What is the mixing ratio?
Our Supreme Terpenes come highly concentrated, and we would recommend beginning with a 4% ratio or 1-2 drops per 1 gram for best results. It really all depends on your personal preference, but the ratios mentioned above are a good place to start for beginners, and you can then choose to either increase or decrease your daily dosage. Please feel free to get in contact with the helpful and friendly staff at Supreme terpenes for any more information regarding our recommended mixing instructions.
What is Liquify?
Liquify a proprietary blend of MCT fractions made specifically for the vape industry and is also commonly known as ‘e-juice’. These are oil-like substances that can be added to your vape but does not ensure the organic and natural substances typically found in Terpenes. However similar in idea, Terpenes is vastly different to Liquify, as it carries a lot more medicinal and therapeutic uses, whereas Liquify is commonly used for smoking in e-cigarettes or vapes.
Can I dab Liquify?
We would never recommend dabbing at hot temperatures. For those that do not know what they are doing, it may be dangerous to try and work out the temperatures required to dab Liquify safely and could end in a disaster. We want our clients to always be safe, so if you have any other questions or concerns, please do not hesitate to reach out to one of our friendly and helpful staff members at Supreme Terpenes, no task is too much to ask from us, and we will always make time for you.
Are your Terpenes intended for vaping?
Yes, Terpenes can be used to Vape. Our Terps are highly concentrated and need to be diluted in very low doses in another solution before use.
What is the shelf life of your products?
A proximity of 6 months is recommended to keep and use our Supreme Terpenes, as long as you keep it at a healthy room temperature and make sure to keep away from light and heat. Supreme Terpenes can last up to 12 months when kept refrigerated. Our Terpenes are stored in amber bottles from shipment until they reach you, ensuring that our product will not spoil and stay as fresh as the day it was made.
How does our Supreme Box Work?
The feature is a tool we developed to help simplify your shopping experience.
Here you see an overview of the various discounts you can get depending on the amount of products you add to your box.
Here you get an overview of the different categories. You can select the items and flavors you want. This will filter out any unwanted products and show any corresponding products in the next step.
During this step you can find your filter products. Underneath the box cart, you can see four smaller boxes that indicated the level of discount you currently have. This will change depending on how many products you have added to your box.
There is also a convenient filter that allows toggle between categories, making it easier to find what you want. Selecting vaporizers for example, will only show you the devices.
When you are done, press add to cart, and you will find a product bundle in your shopping cart!
Do I need an account to place an order?
You don’t need to register for an account on Supreme Terpenes, however when you do have an account it is much easier to look into your recent orders and also makes the ordering process a lot faster.
Where can I find my previous orders?
I can't seem to find the seed I would like to order
Need advice? If you can’t find what you’re looking for, feel free to call us on US +1 415 338 9082 / EU +31 85 001 2087 or contact us by sending us a message on the contact page. Our team is ready to help you.
I've bumped to an error on the webshop
If you have bumped into an error, it would be very helpful reporting this to us so we can attack this bug as soon as possible. Feel free to contact us by sending us a message on the contact page. You might get rewarded for it.
Can I send suggestions / improvements?
We’re always open to suggestions and improvements. Feel free to contact us by sending us a message on the contact page. You might get rewarded for it.
How do I know that you are a legitimate business?
We have various online companies and are a fully registered B.V company. We are VAT applicable and welcome any inquiries. We also run a SSL certificate from Global Sign, who are world renowned. We have real people to answer the phones and we ship and house all of our products in our own warehouse. We display our full address and contact details and you are welcome to email our customer service team with any questions you may have.
What is 'My Cart' and how do I use it?
Think of your shopping cart as an online version of a real shopping cart that you would use whenever you go to the store to buy groceries.
Just like a real shopping cart, you can add items, remove them and change the quantity of each item if you want more than one. To add an item to your shopping cart simply click on ‘Add To Cart‘ and you will be taken immediately to your cart. Here you can make adjustments to any products you may have chosen, and can remove any that you added by mistake. You can then either checkout or continue shopping. If you want to access your shopping cart without adding a product, simply click on the View Cart button available in your Shopping Cart box.
What delivery methods are available?
Supreme Terpenes has a range of shipping methods to suit both our national and international customers. These vary in cost and delivery time. Depending where you are situated, we use UPS or Asendia for shipping your packages. For shipments within Europe, the estimated time is usually 1 to 5 working days. For anything outside of Europe, it can take up to 10 days. These times may vary due to external circumstances such as weather or customs. Read more regarding shipping on the Shipping Information page.
Status of your order
Package not received
If your order is slightly delayed, you can email us for assistance at email@example.com.
Change your address
Picking up your order
Picking up orders from location is not possible at this moment. All of our orders are sent in discreet packaging; typically plain envelopes or brown boxes. There is no reference to the website featured on the package, and the label will display a delivery address only.
Can I return my order?
No, all sales are final. Orders can be refunded prior to fulfillment and shipping but once the order has been fulfilled and/or shipped, no refunds will be issued.
Is my order going to be sent discreetly?
All of our orders are sent in discreet packaging; typically plain envelopes or brown boxes. There is no reference to the website featured on the package, and the label will display a delivery address only.
How long will it take until my order arrives?
For shipments within Europe, the estimated time is usually 1 to 5 working days. For anything outside of Europe, it can take up to 10 days. These times may vary due to external circumstances such as weather or customs. Read more regarding shipping on the Shipping Information page.
My order seems to be missing in transit
Compensation is available on most delivery methods, with the exception of Standard International Mail. If you feel that your package has been lost in the postal system, please contact us and one of our customer support advisors will help you work with the courier that was transporting your package to resolve the matter.
Placing an order
We know the ordering process should be as simple as possible for you and should not take much steps. After adding one or more products, you can review your cart and place your order. A more detailed instruction can be found here.
Change or cancel your order
Providing you contact us before your order is dispatched and ideally as soon as possible after making the order, you should be able to cancel your order without a problem. To do this, email or call us with your order number to hand. If the order is still being processed, we will cancel the order for you. If it has already been dispatched there is nothing we can do. You can refer to our returns policy for the next stage. When changing your order, please give us a call as soon as possible, preferably right after your order. We will review your order and see if it’s still possible and inform you about any further instructions if needed.
What payment methods are available?
We offer a number of payment methods to suit our customers. The most common way of ordering any item from us is with our credit card option (please note we only accept Visa and Mastercard credit cards). This option is the quickest way of pushing your order through and having it processed and dispatched as soon as possible. If you do not have a credit card, you may choose to pay via an other payment method depending on your location. Read more regarding payments on the Payment Information page.
I haven't received any email after ordering
Whenever you place an order with us, a confirmation email is sent to you with details of the order you have made. As soon as your order is processed and dispatched, a shipping email is sent to you indicating that your order is now in its way to you. If you have not received these emails, it is possible they may have been caught in your spam folder. It is advisable to look through your spam and see if your confirmation emails have appeared there. You can then make adjustments to ensure that they come through to you without issue in the future. If the problem still persists, please do not hesitate to contact us. You can also check your Order History for more information.
How do I know if you have received my order?
As soon as you place your order you will receive an order confirmation email at the email address you specified. This email will contain a summary of the products you ordered, the total cost and includes an order number which you can quote if you have any queries regarding the status of your order. You will receive a further email as soon as your order has been dispatched, indicating the order is now on its way to you. You can also go to the Order History and view your Order History.
How long will it take to process my order?
The length of time an order takes to be processed is dependent on how your details pass through our system. Whenever a customer places a credit card order, the card information is rigorously checked to ensure maximum security and prevent potential credit card fraud. Your bank will may require security checks to validate your purchase. If all of the details are correctly matched and verified, your order will be processed as soon as possible. If there are any issues, a member of staff may be required to look into the situation and may contact you to verify some details. 99.9% of orders are dispatched same day as the order placed.
Can I track my order?
Yes, you can track your package depending on the delivery method chosen. The tracking number will be sent in a confirmation email as soon as your order is dispatched and on its way to you. If you have chosen a delivery method that does not feature tracking, this will not be available.
If, for some reason, you did not receive a confirmation email when your order is dispatched but would still like to track your parcel, simply email us with your order number and a member of staff will supply you with the tracking number.
Can I track my order status via my account?
Yes, you can check on the status of your order or orders by logging in to your account and clicking on the ‘View current/previous orders’ link. You will then see a page entitled, and a listing of your present and past orders with their status is displayed. You can click on the order number of any particular order listed to see a listing of the products you ordered.
But you can check the tracking number sent to your email.
Payment failed or refused
When you’re ordering with credit card, for some customers it happens payments fail or refuse. Please make sure your credit card:
- does allow international or e-commerce payments yet.
- does have the extra 3D Secure Code.
Please contact your bank to activate international payments and/or to request a 3D Secure Code. A 3D Secure Code are not the 3 digits CVC/CVV-code on the back side.
How secure are my credit card details?
We pride ourselves on a second-to-none security system, as provided by Comodo, which uses 256-bit Secure Socket Layer technology to ensure that your personal information is transferred to us safely. At no point do we see your card details and we do not have access to them. They are stored on a secure server and are encrypted for your protection
How does a transaction appear on my bank statement?
Your credit card statement will display the name CUROPAY*Lighthouse Trading 0645715896 NL
Can I use my PayPal account to order seeds?
No, unfortunately PayPal does not allow payments with the kind of products we are selling on our webshop. Please use one of our other available payment methods.
Can I pay my order with bank transfer?
At Supreme Terpenes you’re able to complete your order by Bank Transfer. Once you’ve passed the checkout screen with Bank Transfer enabled, you need to transfer the amount of your order including shipping costs directly into our bank account. If you choose to, please send us a confirmation e-mail after your transaction has been made with the following information:
- Order Reference Number
- Date of Transfer
- Amount of Transfer
- Currency of Transfer
Can I pay my order with cash?
Yes, you can pay orders at Supreme Terpenes by sending cash, although this isn’t recommended due to possible theft or loss in the post, which we cannot be held responsible for. If you do choose to send cash, we would advise that you seal and secure the cash as discretely and securely as possible. We would also recommend that the cash is sent with insured postage and only using paper cash.
I think I may have been charged too much for my order. Why is this?
If you think you may have been charged more than you expected, it is more than likely because we take all of our payments in Euros. This means that, in most cases, the amount specified on your bank statement is correct but is simply in your own currency, not European currency. For this reason, we ask that all our overseas customers please convert the amount showing on their bank statement into Euros and see if the amount is correct. If it is not correct and you still feel there is an issue, please contact us and we will be happy to look into the matter further.